?>IT Support Service for Businesses
IT Support & Helpdesk for SMEs, Representative Offices, and Foreign Companies in Ho Chi Minh City
Local IT Support in Vietnam for SMEs & Foreign Companies
Onsite and remote IT support for your office in Ho Chi Minh City — from user helpdesk and network issues to coordination with your overseas IT team.
WHAT YOUR BUSINESS NEED LOCAL IT SUPPORT PARTNER?
Experience in supporting SMEs, representative offices, and foreign companies with branches in HCMC.
Regular reports, technology advice, and practical improvement recommendations.
A clear process for receiving, handling, and reporting IT issues.
Committed response time and onsite support when needed.
Transparency in work scope, responsibilities, and service costs.
Ability to coordinate with overseas IT teams or headquarters within the authorized scope.
SCOPE OF IT SUPPORT & MAINTENANCE SERIVICES
We help your business maintain a stable IT environment, reduce downtime, support users quickly, and coordinate with overseas IT teams, Internet providers, software vendors, and other third-party partners when needed.
- User support for computers, software, email, printers, and office devices.
- Installation, configuration, and management of desktops, laptops, user accounts, software, and licenses.
- Network support for WiFi, Internet, routers, switches, firewalls, and network devices.
- Support for servers, NAS, cloud systems, shared data, and regular backup checks.
- Support for Microsoft 365, business email, domains, hosting, websites, and related IT services.
- Regular reports, upgrade consultation, equipment advice, and IT improvement recommendations.
- Coordination with overseas IT teams, Internet providers, software vendors, and third-party partners to resolve issues efficiently.
CHOOSE THE RIGHT SERVICE PACKAGE FOR YOU BUSINESS
Flexible service packages designed to match your company size and IT support needs.
BEST FOR
Businesses that need basic IT support for users, computers, email, and WiFi.
BASIC PACKAGE
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Unlimited IT Helpdesk support.
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Technology Consulting and Advice
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Service Hours: 8x5
BEST FOR
Businesses that need an IT support partner to work together with internal IT or overseas IT teams.
STANDARD PACKAGE
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Unlimited IT Helpdesk support.
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Network Infrastructure Support
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Regular onsite checks
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Regular Service Reports
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Technology Consulting and Advice
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Service Hours: 8x5
BEST FOR
Businesses that need an IT partner to take responsibility for managing the entire office IT system in Vietnam.
PROFESSIONAL PACKAGE
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Unlimited IT Helpdesk support.
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Network Infrastructure Support
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Network Infrastructure Management
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Regular onsite checks
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Regular Service Reports
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Technology Consulting and Advice
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Service Hours: 8x5
WHY DO BUSINESSES CHOOSE NTT-SUPERCARE365?
Trusted by businesses in Vietnam
We have been working with many representative offices, foreign companies, and SMEs businesses in Việt Nam to operate, support, and manage their local IT systems.The trust of our customers reflects our onsite support capability, our ability to coordinate with overseas IT teams, and our professional working process.
Frequently Asked Questions (FAQs)
Yes. This service is suitable for SMEs that need a stable IT system but do not want to build a large in-house IT team.
Yes. We can coordinate with the headquarters IT team and follow overseas processes and technical requirements.
The cost depends on the number of employees, number of devices, support scope, and SLA requirements.
Yes. We can coordinate with Internet providers, equipment vendors, software providers, and related technical parties to follow up on issues until they are fully resolved.
Yes. We support common Microsoft 365 issues related to Outlook, Teams, OneDrive, accounts, login, MFA, and basic licenses.
