IT SUPPORT 365 SERVICE SOLUTION

Helpdesk + Maintenance + Management + Consulting

VALUED CUSTOMER

ARE YOU FACING THESE ISSUES?

Design workstations and CAD/Revit software often run slow or freeze right when deadlines are tight.
IT incidents happen, but response is slow—causing project delays.
Critical design files are not backed up; one small error can lead to data loss.

“IT SUPPORT 365” SERVICE SOLUTION

Helpdesk

Provide support and handle IT issues for end users.

Resolve incidents promptly to keep work uninterrupted.
Clear, transparent SLA response commitments.

Maintenance

Proactive system checks and maintenance on a planned schedule.

Reduce system risks and keep operations running smoothly.
Full reporting on incidents and infrastructure status.

Management

Manage network infrastructure, servers, and data backups.

Manage network, servers, and cloud to ensure speed and stability.
Manage backups to protect drawings and project documents regularly.

Recommendations

Provide reports and the right technology recommendations.

Suggest infrastructure upgrades that fit each stage and business need.
Consult and recommend solutions to optimize performance.

IT HELPDESK/SUPPORT PACKAGES

Based on the “IT SUPPORT 365” solution, NTT offers 3 popular IT Helpdesk/Support packages tailored to business needs.

LOOKING FOR A SERVICE PROVIDER?

WHY SHOULD YOU CHOOSE NTT-SuperCare365?

NTT works with clear SLA commitments—ensuring quality, on-time delivery, and transparency in every step of implementation.

25+ IT specialists (from 3+ years of experience) familiar with laptops, MacBooks, graphics PCs, and infrastructure devices (mail server, printers, etc.).
A dedicated person-in-charge who understands your system.

Experience supporting multinational companies in Vietnam (e.g., DesignLab, Kume Asia, etc.) with 20–200 staff.
Business partners of global vendors: Microsoft, WatchGuard, Kaspersky, etc.

Consult + deploy + maintain based on each company’s needs and technology environment.
Diverse consulting: security, data backup, and more.

CUSTOMER FEEDBACK

“Our KAZE office operates in architecture & design. With IT support and data security from NTT since 2017, we feel confident in NTT’s professionalism and are satisfied with the effective service NTT provides.”

Ms. Le Thi Thu Thao – CFO, Kaze Vietnam Co., Ltd.