?>DO YOU NEED TO FIND
AN EFFECTIVE IT SERVICE SOLUTION?
CONSULT NOW
ARE YOU WORRIED WHEN SEARCHING FOR A SUPPLIER?
PRICE?
You get what you pay for" - CHEAP prices will make you WASTE TIME.
QUALITY?
Incompetent service delivery diminishes WORK EFFICIENCY.
RELIABILITY?
Unreliable suppliers negatively impact your business.
EFFECTIVENESS?
Does NOT DELIVER the value you expect.
WHAT MAKES US SUITABLE?
1. REPUTATION:
- With over +14 years of experience, we have served over 200 small and medium-sized business clients with staff ranging from 5 to 70 personnel in: Ho Chi Minh City, Dong Nai, Binh Duong, and Hanoi.
2. QUALITY:
- +10 partnerships with technology brands: Microsoft, HP, Bitrix 24, Watchguard, Dell, HP…
- + 25 diverse technology engineers with over +5 years of experience and professional certifications.
3. FLEXIBLE PRICING:
- “TAILORED” to the needs, budget, and business model of the enterprise.
- Flexible pricing based on the scale of the business.
- No price hikes or incidental costs.
4. EFFECTIVENESS:
- A dedicated “IT Team” ready to quickly serve all IT requests.
- Complete job reporting and documentation.
- Ensuring data is securely cared for.
- Network systems are maintained and risk advisories are provided./span>
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TRUSTED CUSTOMER
PROPOSAL FOR VALUE-ADDED SERVICE SOLUTIONS
Learn about the value solution of our 4-function service:
1. IT USER SUPPORT/HELPDESK
Quickly handle incidents & coordinate with HR to serve IT requests for employees.
We will collaborate with related departments: HR, Admin, IT, third-party vendors… to swiftly support employee needs:
- Initiate accounts, prepare tools for employees’ work.
- Resolve incidents promptly: Email, Computers, Printers…
- Quick and thorough installation of software applications, accounts…
- Coordinate with regional IT/IT Manager to support users.
- Trainning, technology guidance for new employees.
2. REGULAR INSPECTION & MAINTENANCE
Proactively plan and execute regular MAINTENANCE INSPECTIONS to ensure stability at all times.
- Network infrastructure maintenance: Computers, Wifi, Switches, Routers, Firewalls, Servers
- Inspect service and internet bandwidth.
- Inspect and Maintain Window Update services and update patches according to plan.
- Check hardware performance and capacity.
- Inspect and Maintain automatic antivirus protection services & updates.
- Update the general management documentation profile.
3. NETWORK & DATA SYSTEMS MANAGEMENT
You don’t have to worry about managing NETWORK ADMINISTRATION and DATA BACKUP.
We manage servers, networks, accounts, data… to ensure data is always secure.
- Network infrastructure management: Wifi, Switch, Router, Firewall, Server, UPS.
- Manage and monitor Internet services and bandwidth.
- Manage, check, and maintain Windows Update services and scheduled patch updates.
- Manage hardware performance and capacity.
- Manage and monitor antivirus protection services.
- Manage Network management documentation and configuration profiles.
- Data backup management.
- Coordinate IT asset management information records.
4. CONSULTING & IMPROVEMENT PROPOSALS
Monthly comprehensive reports with recommendations and technology consultations
- Infrastructure improvement consulting.
- Security recommendations, risk reduction.
- Technology skill training and guidance.
- Advice on purchasing technology equipment..
WHAT DO WE GUARANTEE?
REFERENCE PRICE LIST
BASIC PACKAGE
IT Helpdesk for users-
Unlimited IT Helpdesk support.
-
Technology Consulting and Advice
-
Service Hours: 8x5
STANDARD PACKAGE
IT Helpdesk and Network Management coordination-
Unlimited IT Helpdesk support.
-
Network Infrastructure Support
-
Regular onsite checks
-
Regular Service Reports
-
Technology Consulting and Advice
-
Service Hours: 8x5
POPULAR
PROFESSIONAL PACKAGE
Comprehensive IT Helpdesk and Network Management-
Unlimited IT Helpdesk support.
-
Network Infrastructure Support
-
Network Infrastructure Management
-
Regular onsite checks
-
Regular Service Reports
-
Technology Consulting and Advice
-
Service Hours: 8x5
Please hover over the features for more details.
| SERVICE FEATURE DETAILS |
BASIC
|
STANDARD
|
PROFESSIONAL
|
| NTT Technology - SERVICE DESK includes functionalities:
- IT support via Email Support. - IT support via Telephone Support. - IT support via Service Portal (Client Center Portal). - IT support via Helpdesk Mobile App. - Work & Project Reporting. - Job Request Management and Job History. - IT Profile Information Storage. |
|
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| Remote and On-site Unlimited IT Helpdesk Support. (8x5; 8:00 AM-5:00 PM) | |||
| Technology Consultation & Advice | |||
| IT Infrastructure Support | |||
| IT Infrastructure Management | |||
| On-site Scheduled System Checks | |||
| Monthly Scheduled Reporting | |||
| AFTER-HOURS SUPPORT: 8x6; 8x12; 24x7x365 |
GUIDE TO SELECTING SERVICE PACKAGES
HAVE YOU NOT FOUND A SUITABLE PACKAGE YET?
CUSTOMER AUTHENTICATION
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CUSTOMER FEEDBACK
NTT has been assisting us with network management, advising on cloud technology applications, and overseeing all IT activities since 2009. NTT provides comprehensive monthly reports, minimizing incidents so that we can focus solely on business operations. I am very reassured and satisfied with the effectiveness they bring.
Lawyer Nguyen Huu Phuoc – Director of Phuoc Law Company Limited and Associates.
